Customer Care

DELIVERY

We offer free of charge standard delivery across European Union (5-7 days), while Express delivery within European Union (1-2 days) is 20 EUR. Standard delivery fee for the rest of the world is 15 EUR rest (7-14 days) and Express delivery fee (1-3 days) is 30 EUR.

RETURNS

All returns must be postmarked within 14 days of the delivery date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging and mail your return the following address: Anna Ovsyannikova Rembrandtstrasse 9/14 1020, Vienna, Austria We strongly recommend that you use a trackable method to mail your return. Return shipping costs will be at customer expense.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. We will notify you by email when your return has been processed. Please allow at least 2 days to process returns from the receipt of your item.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: info@annaetter.com

+436763064818