Terms & Conditions


Our terms and conditions:

Here you will find important information about shopping at Anna Ovsyannikova eU

1. Scope:

Our terms and conditions apply to all written and telephone orders and are recognized with each order. Online orders are subject to our general terms and conditions available at the time of ordering.

All offers and promotions in advertising materials and in the online shop are valid only while stocks last. We ask for your understanding that the delivery is only made in normal household quantities. All prices are in Euro incl. VAT. An additional shipping cost will not be charged.

2. Conclusion of the contract:

The presentation of the products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalog. By clicking on the "Order now for a fee" button, you place a binding order for the goods contained in the shopping cart. The confirmation of receipt of the order follows immediately after the order has been sent and does not constitute acceptance of the contract. We can accept your order by sending an order confirmation by e-mail or by delivering the goods within two days.



You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods. However, the period does not begin before the purchase contract has become binding on you by your approval of the purchased item.

In order to exercise your right of revocation, you must contact us (Anna Ovsyannikova eU, GLN 9110021733625, Rembrandtstrasse 9/14, 1020 Vienna, Austria, email address : info @ annaetter.com ) by means of a clear statement (eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse the repayment until we have received the goods back or until you have provided proof

You have returned the goods to us immediately and in any event, no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You only have to pay for a possible loss of value of the goods, if this loss of value is due to a handling of them which is not necessary for the examination of the condition, characteristics and function of the goods.


Model withdrawal form

If you want to revoke the contract, please fill out this form and send it back to: 
Anna Ovsyannikova, Rembrandtstrasse 9/14, 1020 Vienna, Austria, E-Mail: info@annaetter.com

Hereby I / we * revoke the contract concluded by me / us *:

the purchase of the following goods *
the provision of the following service *
ordered on * / received on *
Name of the consumer (s)
Address of the consumer (s)
Signature of the consumer (s) only when notified on paper
____________ * Please delete as appropriate.

4. Exclusion / termination of the right of withdrawal:

A right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer and it expires prematurely in contracts for delivery sealed goods that are not suitable for return for reasons of health or hygiene, and sound or video recordings or computer software that are delivered in a sealed package when their seal has been removed after delivery.

5. Voluntary right of return up to 30 days after receipt of the goods:

In addition to the legal right of withdrawal described above, we grant you a voluntary return guarantee of a total of 30 days from receipt of goods. You can also after the 14-day withdrawal period from the contract, by returning the goods within 30 days of receipt (beginning of the period on the day after receipt of goods) to us, if the goods are complete and in original packaging and in unused and undamaged Condition and is not a product specifically made to customer specifications or clearly tailored to personal needs. The timely dispatch is sufficient for the deadline. 
The goods have to be returned to: Anna Ovsynnikova, Sickenberggasse 9/2, 1190 Wien, Austria

6. Contract language:

The contract, order and business language is German.

7. Order and delivery:

Orders and deliveries are only possible within Austria. If you want a delivery abroad, we will try to help you. The delivery takes place only in usual household quantities.

8. Validity of prices:

The prices quoted in the shop are Euro prices (including VAT).

9. Shipping costs:

We deliver free of charge within the European Union with Hermes-Versand or the Post Austria. In Austria the delivery takes place within 3-5 working days.

The cost of returns will not be refunded.

10. Payment:

Payment method: Visa / MasterCard or prepayment.

11. Retention of title:

We reserve ownership of all goods delivered by us until the purchase price has been paid in full.

12. Electronic communication:

You agree that the contractual communication may be in electronic form.

13. Privacy:

Data protection is very important to us. We strictly adhere to the provisions of the Data Protection Act when using and processing your data. Your data necessary for the transaction will be stored and passed on to the extent necessary for order processing by service providers commissioned by us. Your contract data can be found in the individual customer login on  www.annatter.com section "Customer account".

14. Right to information, correction, blocking and deletion of stored data:

You have the right to free information, correction, blocking and deletion of your stored data at any time. You can contact us in this matter in writing by e-mail to info@annaetter.com or by post to the company location indicated in the imprint. This right is limited only insofar as we can suspend the deletion in order to safeguard our claims.

15. Image Rights:

All image rights are with us or our partners. Even partial use of images is not permitted without our express consent.

16. Applicable law:

For all legal transactions, the application of Austrian law under exclusion of the UN Sales Convention is agreed.

17. Jurisdiction:

If a customer is a consumer according to KSchG, any dispute will be brought before the court in whose district the domicile, habitual residence or place of employment of the customer is located. In all other cases, the relevant court at the company location is agreed as the place of jurisdiction.

18. Provider identification / imprint

Responsible for the content of the site is:

Anna Ovsyannikova eU

GLN 9110021733625 
Rembrandtstrasse 9/14 
1020 Vienna

E-Mail: info@annaetter.com
Managing Director: MBA, Anna Ovsyannikova